Returns & Exchanges
Guest In Residence offers a 14-day return window for all unworn, unwashed items in their original packaging with tags attached. We strive to ensure your luxury knitwear pieces are perfect additions to your wardrobe, or we will facilitate a seamless return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Dispatch the Package
Drop off your return at any authorized carrier location, ensuring the package is scanned to initiate the tracking process.
Receive Your Refund
After our quality control team inspects the returned knitwear, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing