Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What is the quality of your cashmere?
At Guest In Residence, we use 100% premium long-fiber cashmere sourced for its exceptional softness, durability, and resistance to pilling, designed to last a lifetime.
How should I care for my cashmere pieces?
We recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear to avoid stretching.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our warehouse.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached.
Do you offer international shipping?
Yes, we ship to most countries globally. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the customer.
How do I find my correct size?
Our pieces are designed with various fits, from slim to oversized. Please refer to the detailed size guide and fit notes located on each product page to find your perfect match.